Protecting your personal information is extremely important to us, so you can shop assured in the knowledge that our site is secure.
We use one of the most secure online ordering systems available and we’re constantly improving our software so we can offer you the highest possible security at all times.
We use industry-standard Secure Sockets Layer (SSL) technology which enables sensitive information such as your name, address and other critically sensitive information like your credit card details to be encrypted.
Information passed between your computer and our site can’t be read if someone else intercepts it. This technology includes:
Please also note that we do not sell or trade your personal information to any third party organisations or individuals.
VST is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.
VST needs to collect certain personal information in order to properly carry out its functions and activities. The types of information that the Company collects will depend on the circumstances of the individual’s involvement or contact with the Company.
In order to provide services to you, we may ask for personal information such as your name, address, telephone number or email address. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.
Examples of where we may collect personal information include, but are not limited to, when you make an instore or online purchase, put goods on hold, provide details to join our mailing lists or databases, provide information via social media pages, enter a competition, send us an enquiry or provide us with feedback.
Generally, you have no obligation to provide any information requested by VST. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
Information is automatically collected through your use of the VST website, Affiliates’ websites, through cookies or by other electronic means. Cookies are small text files that websites or apps may place on your computer or device, and are used to recognise repeat users of websites and remember user preferences.
We may collect this information both anonymously and in relation to personal user accounts. Cookies may also be used to allow the website to track usage behaviour and aggregate data to allow VST to customise a user's experience on their websites. This information is used and disclosed by VST for purposes including statistical analysis, and to assist VST to improve the functionality and usability of the website and our apps.
The main purposes, for which we collect, hold, use and disclose personal information are:
To be added to our email list, you will need to 'opt in' to this and provide your email address and contact details to VST.
You can opt out from receiving our marketing communications at any time by:
VST takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. This includes protection measures, security restrictions on access to VST computer systems, controlled access to VST’s premises, policies on document storage and security, and workplace policies. Information is stored in different ways, including in paper and electronic form.
We take reasonable steps to:
If you are concerned about sending your information over the internet, you can contact the VST Customer Support team on 03 8339 4090. If you become aware of any security breach, please let us know as soon as possible.
VST’s website may contain links to websites operated by third parties. VST is not responsible for the content, privacy or security practices of those sites. Third party websites should have their own privacy policies which we encourage you to read before supplying any personal information.
All complaints received will be handled in a fair, confidential, and timely manner. We will respond to you by your preferred contact method if you have indicated one.
Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au